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Getting Started
Create your account, complete your profile and find your way around HelloDr.10 articles →
Appointments & Booking
Find doctors, book visits, reschedule and manage your appointments.10 articles →
Video & Chat Consults
Online consultations: video calls, chat, prescriptions and follow-ups.10 articles →
Payments & Billing
Paying online, bank transfer, refunds, invoices and payment safety.10 articles →
For Patients
Your health records, prescriptions, reports, dependants and reviews.10 articles →
Labs & Diagnostics
Book lab tests, home sampling, reports and lab accounts.10 articles →
Pharmacy & Medicines
Order medicines, prescriptions, delivery and the pharmacy POS.10 articles →
For Doctors & Clinics
Set up your practice, manage schedules, consultations and earnings.10 articles →
Plans & Subscriptions
Provider plans, add-ons, upgrades, payments and activation.10 articles →
Account, Privacy & Security
Login, passwords, 2-step safety, privacy and account deletion.10 articles →
General Support
Popular articles
The questions our users ask most.
How is my personal data protected?
How do I delete my account?
How do I create an account on HelloDr?
I run a pharmacy — how do I use the POS system?
How do I search for the right doctor?
What is HelloDr and how does it work?
How do I upgrade or change my plan?
How does home sample collection work?
How do I book an appointment with a doctor?
How do I set my availability and time slots?
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