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How is my personal data protected? Do you keep my card or banking details? Someone is asking for my OTP or card PIN — is that HelloDr? I paid but my booking or order didn't confirm Which payment methods are accepted on HelloDr? How do refunds work on HelloDr? Is my online payment safe? How do I pay by bank transfer and upload proof? Why was my online payment declined? Where can I find my invoices and receipts? How do I create an account on HelloDr? What is HelloDr and how does it work? How do I search for the right doctor? Can I manage appointments for my family members? I didn't receive my verification or OTP code — what should I do? How do I navigate my dashboard? How do I install HelloDr as an app on my phone? How do I complete and edit my profile? Is HelloDr free to use? Which languages and regions does HelloDr support? How do I delete my account? I forgot my password — how do I reset it? How do I keep my account secure? I think my account was accessed by someone else — what should I do? Why was I logged out automatically? How do I update my email or phone number? Can I have more than one account? How do I change my password? How does HelloDr protect children's and family data? What information can providers see about me? How do I book an appointment with a doctor? How do I reschedule or cancel an appointment? What is the difference between an in-clinic and an online appointment? How do I find the appointment I just booked? What happens if my doctor cancels or doesn't show up? Will I get a reminder before my appointment? Can I book an appointment without creating an account? How do I leave a review after my appointment? Do I need to pay in advance to book? Can I book the same doctor again for a follow-up? How do I view and download my lab reports? Where can I find my prescriptions? Can I use HelloDr for emergencies? Is my medical information shared with anyone? How do I order medicines from a prescription? How do I share a report or document securely? Can I see my full visit and health history? How do I update my contact details or city? How do I contact support if I have a problem? How do reviews and ratings work for patients? How do I upgrade or change my plan? What are HelloDr plans and add-ons? Do I lose my data if I downgrade or cancel? Why was my payment proof rejected? When does my subscription renew or expire? Can I add or remove add-ons later? My payment went through but my plan isn't active Which plan is right for my practice? Can I get an invoice for my subscription? How do I pay for a subscription? How do I book a lab test on HelloDr? How does home sample collection work? When will my lab results be ready? How do I understand the values in my report? Can I rebook or repeat a previous test? Can a doctor refer me for lab tests? Do I need to fast before my blood test? How do I share my lab report with my doctor? I run a lab — how do I set up my lab account? What if my home sample collection is missed or late? I run a pharmacy — how do I use the POS system? How do I order medicines online? Do I need a prescription to buy medicines? Can I return medicines or get a refund? How do I print or reprint a pharmacy receipt or invoice? How do I find the right medicine or alternative? How long does medicine delivery take? Can I keep customer credit (khata) records? How does pharmacy stock and expiry tracking work? How do I record a purchase from a distributor? Can I get a prescription from an online consultation? How does an online video consultation work? My camera or microphone isn't working in a call Are my online consultations private and secure? What do I need for a smooth video call? How long does an online consultation last? How do I chat with my doctor? What if I miss my online appointment time? The other person can't hear or see me — what now? Can I share my previous reports with the doctor during a consult? How and when do I get paid? How do I register as a doctor on HelloDr? How do I set my availability and time slots? How do I manage my clinic or hospital team? How do I write and issue a digital prescription? Can I offer both in-clinic and online consultations? How do I handle no-shows and cancellations? How do I conduct an online consultation as a doctor? How do I make my profile attractive to patients? How do patient reviews affect my profile?