How do I reschedule or cancel an appointment?
Plans change — HelloDr makes it easy to reschedule or cancel right from your dashboard, without any phone calls. The sooner you make the change, the more options you'll have (and the better your chances of a refund if you paid in advance).
Reschedule
- Open your dashboard and go to Appointments.
- Find the upcoming appointment and tap Reschedule.
- Pick a new available slot and confirm. Your reminders update automatically.
Cancel
- In Appointments, choose the booking and tap Cancel.
- Confirm the cancellation. The slot is released for other patients.
Refunds and timing
If you paid in advance, whether you get a refund depends on the doctor's cancellation policy and how early you cancel. Cancelling well before the appointment usually qualifies; last-minute cancellations may not. Refunds, when applicable, are processed to your original payment method. See How do refunds work for details.
Doctor-initiated changes
Occasionally a doctor may need to reschedule due to an emergency. You'll be notified immediately and offered a new time or a full refund. If you ever miss a notification, just check your dashboard and the notification bell — the latest status is always there. When in doubt, contact support with your appointment reference.
