How do I order medicines online?

Ordering medicines on HelloDr is straightforward, with delivery to your door wherever the pharmacy offers it. You can order both prescribed medicines and everyday over-the-counter products from one cart.

Steps

1. Browse the pharmacy or search for a specific medicine or product.
2. Add items to your cart and set the quantities you need.
3. If a medicine requires a prescription, attach or select one from your account.
4. Enter your delivery address and choose a payment method.
5. Place your order and track it from your dashboard.

Prescription medicines

Certain medicines can only be sold with a valid prescription, for your safety. Keep yours handy — you can use a HelloDr digital prescription from an online consult or upload a clear photo of a paper one during checkout.

Before you confirm

• Check the medicine name, strength and quantity against your prescription.
• Review the delivery charge and estimated delivery time.
• Confirm your address and contact number are correct so delivery isn't delayed.

Prefer to collect in person? You can always take a downloaded prescription to any local pharmacy instead. For delivery times and returns, see delivery times and returns & refunds.