What do I need for a smooth video call?

A little preparation makes your video consult clear and stress-free, so the whole session goes to discussing your health rather than fixing tech problems. Run through this quick checklist a few minutes before your slot.

Device & browser

• A smartphone, tablet or computer with a working camera and microphone.
• An up-to-date browser (Chrome, Safari or Edge) or the installed HelloDr app.
• Grant camera and microphone permissions when the browser asks.

Internet

• A stable Wi-Fi or 4G/5G connection. If video stutters, turn your camera off briefly to free up bandwidth.
• Close heavy downloads or streaming on the same network during the call.
• If possible, sit close to your Wi-Fi router.

Environment

• Choose a quiet, private room so you can speak openly about your health.
• Sit facing a light source so the doctor can see you clearly — avoid having a bright window behind you.
• Use headphones to reduce echo and keep the conversation private.

Be ready

Have your symptoms timeline, current medicines and previous reports at hand, and jot down your main questions. Join a few minutes early to test your camera and mic so you're not troubleshooting once the doctor arrives. If something isn't working, see this guide — most issues are fixed in under a minute.