What do I need for a smooth video call?
A little preparation makes your video consult clear and stress-free, so the whole session goes to discussing your health rather than fixing tech problems. Run through this quick checklist a few minutes before your slot.
Device & browser
- A smartphone, tablet or computer with a working camera and microphone.
- An up-to-date browser (Chrome, Safari or Edge) or the installed HelloDr app.
- Grant camera and microphone permissions when the browser asks.
Internet
- A stable Wi-Fi or 4G/5G connection. If video stutters, turn your camera off briefly to free up bandwidth.
- Close heavy downloads or streaming on the same network during the call.
- If possible, sit close to your Wi-Fi router.
Environment
- Choose a quiet, private room so you can speak openly about your health.
- Sit facing a light source so the doctor can see you clearly — avoid having a bright window behind you.
- Use headphones to reduce echo and keep the conversation private.
Be ready
Have your symptoms timeline, current medicines and previous reports at hand, and jot down your main questions. Join a few minutes early to test your camera and mic so you're not troubleshooting once the doctor arrives. If something isn't working, see this guide — most issues are fixed in under a minute.
