Video & Chat Consults

Can I get a prescription from an online consultation? Yes — doctors issue digital prescriptions during online visits, which you can use at any pharmacy. How does an online video consultation work? Everything about joining a secure in-app video call with your doctor — from preparation to prescription. My camera or microphone isn't working in a call Fix the most common video-call problems: permissions, wrong device selected, or another app using the camera. Are my online consultations private and secure? How HelloDr protects your video calls, chats and shared files so your medical conversations stay confidential. What do I need for a smooth video call? Device, browser, internet and environment tips to get the best quality online consultation. How long does an online consultation last? Typical consultation lengths and what to do if you need more time. How do I chat with my doctor? Use secure in-app messaging to ask follow-up questions, share files and get prescriptions. What if I miss my online appointment time? What happens if you join late or miss the slot, and how to rebook. The other person can't hear or see me — what now? Quick fixes when audio or video is one-way during a call. Can I share my previous reports with the doctor during a consult? Upload and share lab reports, scans and old prescriptions so your doctor has the full picture.