Video & Chat Consults

Can I get a prescription from an online consultation?Yes — doctors issue digital prescriptions during online visits, which you can use at any p... Are my online consultations private and secure?How HelloDr protects your video calls, chats and shared files so your medical conversation... My camera or microphone isn't working in a callFix the most common video-call problems: permissions, wrong device selected, or another ap... How does an online video consultation work?Everything about joining a secure in-app video call with your doctor — from preparation to... How do I chat with my doctor?Use secure in-app messaging to ask follow-up questions, share files and get prescriptions. Can I share my previous reports with the doctor during a consult?Upload and share lab reports, scans and old prescriptions so your doctor has the full pict... The other person can't hear or see me — what now?Quick fixes when audio or video is one-way during a call. What do I need for a smooth video call?Device, browser, internet and environment tips to get the best quality online consultation... How long does an online consultation last?Typical consultation lengths and what to do if you need more time. What if I miss my online appointment time?What happens if you join late or miss the slot, and how to rebook.