Last updated: 13 July 2026
These Payment Terms explain how payments work on HelloDr. Cancellations, refunds and no-shows are covered by dedicated policies linked below. Please also read our Charges & Fees page.
1. How Payments Work
HelloDr is a technology platform. When you pay online for a service (for example an appointment), HelloDr may collect that payment on behalf of the independent Provider and settle it to the Provider after deducting applicable operational costs described in Charges & Fees. Fees for consultations, tests and products are set by the Provider and shown before you pay.
2. Accepted Payment Methods
We support common methods such as debit/credit cards, mobile wallets, bank transfer and internet banking, plus your HelloDr wallet. Available methods are shown at checkout and may change.
3. Payment Security
Online payments are processed by third-party payment gateways using industry-standard encryption. HelloDr does not store your full card details. You are responsible for using your own valid payment method and for the accuracy of the details you enter.
4. Bank & Gateway Charges
Your bank or payment provider may apply its own charges (for example transaction or currency fees). Any HelloDr online-payment or convenience charge is shown before you confirm.
5. Transaction Confirmation & Receipts
After a successful payment you will receive a confirmation through the app, SMS, email or WhatsApp. Keep it as proof of payment.
6. HelloDr Wallet
Eligible refunds and credits are generally added to your HelloDr wallet for future bookings. Wallet balance is non-transferable and, unless stated otherwise, is not withdrawable as cash. Wallet use is also covered in our Refund Policy.
7. Taxes
Unless stated, amounts are exclusive of applicable taxes. Sales tax/GST, withholding tax or other government levies may be added or deducted as required by law.
8. Failed or Duplicate Payments
If a payment fails but you are charged, or you are charged twice for the same booking, contact us with your transaction details and we will investigate and correct verified errors — see the Refund Policy.
9. Cancellations, Refunds & No-Shows
These are governed by our Cancellation & Rescheduling Policy, Refund Policy and No-Show Policy.
10. Payment Disputes
If you believe a charge is incorrect, contact HelloDr support first with your transaction reference so we can resolve it quickly. Unresolved disputes are handled under the governing-law terms in our Terms of Use.
11. Changes to These Terms
We may update these Payment Terms; the version shown at the time of your transaction applies.
12. Contact Us
Payment questions? Visit Help Center or email [email protected].
