My payment went through but my plan isn't active
If you paid but your plan hasn't activated, don't worry and don't pay again — it's almost always a short delay or a pending approval, and it's fully recoverable. Work through these steps.
Instant (Pay now) payments
- Refresh your subscription page — activation can take a moment to reflect.
- Confirm the payment actually succeeded on the gateway and that you have a reference.
- Log out and back in to refresh your access and permissions.
Bank transfer (proof) payments
- Proof-based activation needs admin approval, which isn't instant.
- Check that your proof uploaded successfully and is clear and legible.
- Wait for the review — once approved, your features unlock automatically.
Still not active?
- Note your payment reference and the exact plan/add-ons you bought.
- Contact support with those details.
- We verify the payment and activate your subscription manually if everything checks out.
This works the same way as a missed booking confirmation — see I paid but it didn't confirm for the general principle. Keeping your reference number handy is the key to a fast fix.
