My payment went through but my plan isn't active

If you paid but your plan hasn't activated, don't worry and don't pay again — it's almost always a short delay or a pending approval, and it's fully recoverable. Work through these steps.

Instant (Pay now) payments

• Refresh your subscription page — activation can take a moment to reflect.
• Confirm the payment actually succeeded on the gateway and that you have a reference.
• Log out and back in to refresh your access and permissions.

Bank transfer (proof) payments

• Proof-based activation needs admin approval, which isn't instant.
• Check that your proof uploaded successfully and is clear and legible.
• Wait for the review — once approved, your features unlock automatically.

Still not active?

1. Note your payment reference and the exact plan/add-ons you bought.
2. Contact support with those details.
3. We verify the payment and activate your subscription manually if everything checks out.

This works the same way as a missed booking confirmation — see I paid but it didn't confirm for the general principle. Keeping your reference number handy is the key to a fast fix.