How is my personal data protected?
Protecting your personal and medical information is a core responsibility at HelloDr, not an afterthought. Here's how your data is kept safe and how you stay in control of it.
Security measures
- Encryption in transit — every page and connection uses HTTPS.
- Private records — your prescriptions, reports and invoices are stored on protected storage and served only to you and the providers you choose.
- Access controls — doctors, labs and pharmacies see only the information relevant to the service you booked with them.
- Secure sharing — when you share a document, you create a private link you control and can revoke at any time.
What we collect and why
We collect only what's needed to provide care — your contact details, booking history, and the records your providers create for you. This information is used to deliver and improve your healthcare experience. It is never sold for advertising.
Your controls
- Review and update your profile anytime.
- Manage and revoke any shareable links you've created.
- Request account deletion if you choose to leave.
For login safety tips and what to do if you suspect a problem, see Account, Privacy & Security.
