Can I offer both in-clinic and online consultations?
Yes. Offering both in-clinic and online consultations widens your reach considerably and gives patients the flexibility they increasingly expect. Many doctors use online slots to serve patients in other cities and to handle quick follow-ups efficiently.
Setting up both
- Enable the visit types you want on your profile: in-clinic, video and/or chat.
- Set a separate fee for each type.
- Configure availability per type — for example clinic hours during the day plus a few evening online slots.
Why offer both
- Reach patients in other cities through online consultations.
- Use online slots for quick follow-ups and reviewing test results.
- Reserve in-clinic time for examinations and procedures that need to be hands-on.
Tips
- Reserve some online slots specifically for follow-ups to reduce clinic crowding.
- Encourage suitable cases (like result reviews) to book online rather than travel in.
- Keep both calendars accurate to avoid clashes between the two.
Patients can move between visit types between appointments, so you can start a case in clinic and follow up online, or vice versa — whatever gives the best care for that patient.
