Why was I logged out automatically?

Automatic logout is usually a normal security feature working as intended, not a fault. It helps protect your medical data, especially on shared or public devices.

Common reasons

• Inactivity — sessions expire after a period to protect your data.
• You changed your password, which signs out all other sessions.
• You logged in on another device.
• Browser cookies were cleared, or you used private/incognito mode.

Staying signed in

• Use the same browser and device, and allow cookies for HelloDr.
• Install the app for a smoother, longer-lasting session.
• Avoid clearing site data if you want to stay logged in.

If logouts are constant

Frequent, unexpected logouts can point to a browser or cookie issue, or — rarely — a security concern. First, update your browser and stop using private mode. If it continues, change your password and contact support. If you didn't trigger the logouts yourself, treat it as a possible sign someone else is accessing your account and secure it right away.