For Patients

How do I view and download my lab reports? See your test results as soon as they're ready and download them for your records or to share. Where can I find my prescriptions? Access, download and reuse every prescription your doctors have issued, all in one place. Can I use HelloDr for emergencies? Important: HelloDr is for non-emergency care. What to do in a medical emergency. Is my medical information shared with anyone? Your records stay private. Here's exactly who can see what, and how you control sharing. How do I order medicines from a prescription? Turn a digital prescription into a pharmacy order with home delivery in a few taps. How do I share a report or document securely? Create a private shareable link to any report, prescription or invoice — and revoke it whenever you want. Can I see my full visit and health history? Your dashboard builds a timeline of appointments, prescriptions and reports for you and your family. How do I update my contact details or city? Keep your phone, email and city current so reminders reach you and nearby providers show up. How do I contact support if I have a problem? Reach the HelloDr team via live chat, the help center, or a support ticket. How do reviews and ratings work for patients? How your reviews are used, what's allowed, and how doctor ratings are calculated.