How do patient reviews affect my profile?
Patient reviews build trust and directly influence how patients choose between doctors. Because reviews come only from verified, completed appointments, they're a genuine reflection of your care — which makes strong reviews genuinely valuable.
How reviews appear
- Verified patients can review you after a completed appointment.
- Your profile shows an average star rating alongside individual reviews.
- Genuine, recent reviews carry the most weight with patients deciding who to see.
Responding to feedback
- You can reply professionally and courteously, without ever sharing a patient's private details.
- Thank patients for positive feedback and address concerns constructively.
- If a review is fake or breaks the rules, report it for review rather than arguing publicly.
Improving your rating
- Be punctual and communicative.
- Explain diagnoses and next steps in plain language.
- Offer convenient follow-ups so patients feel cared for beyond a single visit.
Consistently good care naturally earns strong reviews, which in turn brings more bookings — it's the most reliable way to grow your practice on the platform.
