Why was my online payment declined?
A declined payment is usually easy to fix, and it rarely means anything is wrong with your account. Here are the common causes and exactly what to try.
Common reasons
- Insufficient balance in your account or wallet.
- Wrong or expired OTP — request a fresh code and try again promptly.
- Daily limit reached on your card or wallet for online transactions.
- Online payments disabled by your bank — call them to enable e-commerce/online use.
- Network timeout during checkout.
What to try
- Check your balance and re-enter your details carefully.
- Use a different method — another card, a wallet, or bank transfer.
- Wait a minute and retry; avoid pressing back or refresh mid-payment.
If money was deducted but it still failed
Sometimes a charge is briefly held and then automatically reversed by the bank. If you were charged but the booking didn't confirm, don't pay again — keep the reference and follow I paid but my booking didn't confirm, or contact support and we'll reconcile it for you.
