How do I conduct an online consultation as a doctor?
Running an online consult on HelloDr is simple and happens entirely within your panel — no extra apps or logins. The patient joins the same secure room, and you finish by issuing a digital prescription that lands instantly in their account.
Before the consult
- Check your upcoming online appointments in the dashboard.
- Use a device with a good camera and microphone, and a stable connection, in a private space.
- Review any reports the patient shared in chat beforehand so you start informed.
During
- Open the appointment and join the video/chat room at the scheduled time.
- Consult the patient; ask them to show affected areas on camera if relevant.
- Use chat to receive files or send written instructions.
After
- Issue a digital prescription — it's saved to the patient's account immediately.
- Recommend lab tests via a referral if needed.
- Suggest a follow-up if the case requires monitoring.
If you hit a technical issue, you can continue via chat so the patient still gets help and doesn't lose their fee for nothing — the patient-side troubleshooting guide covers the common fixes too.
