Appointments & Booking

How do I book an appointment with a doctor? A full walkthrough of booking an in-clinic or online appointment, choosing a slot, and confirming your visit. How do I reschedule or cancel an appointment? Change the time of a booked visit or cancel it, and understand any cancellation or refund rules. What is the difference between an in-clinic and an online appointment? Understand when to choose a physical clinic visit versus a video or chat consultation. How do I find the appointment I just booked? Locate upcoming and past appointments, view details, and access prescriptions linked to each visit. What happens if my doctor cancels or doesn't show up? Your options and refund eligibility if a doctor reschedules, cancels, or misses an online appointment. Will I get a reminder before my appointment? How appointment confirmations and reminders work, and how to make sure you never miss one. Can I book an appointment without creating an account? Why an account is needed to confirm a booking, and how guest browsing works. How do I leave a review after my appointment? Share feedback about your visit to help other patients and recognise great doctors. Do I need to pay in advance to book? Some doctors require advance payment to confirm a slot; others let you pay at the clinic. Here's how to tell. Can I book the same doctor again for a follow-up? Rebook a doctor you trust and keep your visit history together for continuity of care.