I didn't receive my verification or OTP code — what should I do?

If your one-time verification code (OTP) hasn't arrived, it's usually a quick fix and almost always something on the delivery side rather than your account. Work through these steps in order and you'll be in shortly.

Check the basics

• Wait 60 seconds — SMS can be slightly delayed, then tap Resend.
• Confirm your number — it should be a valid Pakistani mobile in 03XXXXXXXXX format with no spaces or country-code mistakes.
• Signal — make sure your phone has network coverage; move to a better signal area and retry.
• Email codes — check your Spam/Junk and Promotions folders, and add HelloDr to your contacts.

Still nothing?

1. Close and reopen the page, then request a fresh code (old codes expire after a few minutes).
2. Restart your phone to refresh the network connection.
3. Try again after a few minutes — carrier networks occasionally delay bulk SMS during busy periods.

If you entered the wrong number

Go back and correct your mobile number, then request the code again. If your account is already created with the wrong number, contact support and we'll help you update it after verifying your identity.

Repeated failures even after all of the above? Reach out via live chat with your registered email so we can check delivery on our side and get you verified manually if needed.