Do I lose my data if I downgrade or cancel?
No — downgrading or cancelling a plan does not delete your data. What changes is your access to certain premium features, not the information you've built up. Your records stay safely in place.
What happens
- Your patients, appointments, catalogue, reports and history all remain stored.
- Features that belong to a higher plan, or to add-ons you removed, become unavailable.
- Re-subscribing instantly restores access to those features again.
Before you downgrade
- Check which features you currently rely on so you don't lose access in the middle of a task.
- Export or note anything you regularly need from premium-only screens.
- Consider keeping a needed capability as an add-on instead of dropping the whole plan.
Reactivating
You can upgrade again anytime from the upgrade page, and your data will be exactly where you left it — nothing is lost in the meantime. If you're unsure how a change will affect your day-to-day work, contact support before you switch and we'll explain what changes.
