How do I contact support if I have a problem?
We're here to help, and there are several ways to reach us depending on how urgent or detailed your issue is. Most questions are answered in minutes.
Fastest: live chat
Open Live Chat — our assistant answers common questions instantly, and you can ask to be connected to a real person on our team. You don't even need to be logged in; guests can chat too (just share a phone number so we can follow up if needed).
Search the Help Center
Many answers are already in the Help Center. Use the search bar at the top to find step-by-step guides on booking, payments, reports, the pharmacy and more — often the quickest route to a solution.
Submit a ticket
For detailed or account-specific issues, use the contact form to submit a ticket. Include any relevant references (appointment or payment reference numbers) so we can investigate without back-and-forth.
Tips for faster help
- Tell us what you were trying to do and the exact error message, if any.
- Include reference numbers for payments or appointments.
- Mention your registered email so we can find your account quickly.
