How do I set my availability and time slots?
Your availability controls exactly when patients can book you, so keeping it accurate is the single most important thing for preventing double-bookings and no-shows. Patients only ever see your genuinely open slots.
Setting it up
- Open your doctor panel and go to Schedule / Availability.
- Set your working days and hours for each location and visit type.
- Choose your slot length (e.g. 10–20 minutes) so the calendar generates bookable slots.
- Save — patients now see and book only your open slots.
Managing changes
- Block out time for leave, breaks, surgery or emergencies.
- Keep separate availability for in-clinic versus online if they differ.
- Update it promptly so patients always see the truth and you avoid awkward clashes.
Tips
- Leave small buffers between slots for visits that run over.
- Offer some online slots for follow-ups to ease the load on your clinic.
- Review your upcoming schedule from the dashboard at the start of each day.
A well-maintained calendar means fewer surprises for both you and your patients — and patients are far more likely to rebook a doctor whose timing they can rely on.
