Why was my payment proof rejected?
If your uploaded payment proof wasn't approved, it's almost always because some detail didn't match what was expected — and it's usually quick to put right. Here are the common reasons.
Common reasons
- The amount transferred doesn't match the plan price.
- The screenshot is unclear, cropped, or missing the date or transaction status.
- The transfer reference doesn't match the one that was requested.
- The payment wasn't actually completed (it shows pending or failed).
How to fix it
- Re-check the exact amount and bank details required at checkout.
- Upload a clear screenshot that plainly shows the amount, date and "successful" status.
- Include the correct reference number.
- Resubmit for approval.
Still stuck?
Contact support with your transfer receipt and the plan you're buying. We'll verify the payment directly and, if everything checks out, activate your subscription manually so you're not left waiting. A clear, complete screenshot is the single best thing you can do to get approved on the first try.
