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Account, Privacy & Security

How do I update my email or phone number?

Updated 7 Oct 2026 176 views

You can update your email and phone number from your account, with a quick verification step that keeps the change secure. Keeping these current matters because they're used for reminders, login recovery and OTPs.

Steps

  1. Open Profile / Account settings.
  2. Edit your email address or phone number.
  3. Verify the change if prompted — for example an OTP to the new number, or a confirmation email.
  4. Save.

Why verification

Your email and phone are the keys to recovering your account and receiving important notifications, so we confirm any change to prevent someone else from quietly altering your contact details. It's a small step that protects you significantly.

Lost access to your old email or phone?

If you can no longer receive codes at your old contact — for example you changed your number and didn't update it first — contact support. We'll verify your identity and help you update your details so you keep full access to your account and your medical history.

Once updated, double-check that reminders and messages are reaching you, so you don't miss appointments tied to the old details.

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