I paid but my booking or order didn't confirm
Occasionally a payment succeeds but the confirmation is delayed or interrupted — for example the connection drops on the way back from the gateway. Don't worry and don't pay again: payments are tracked and fully recoverable.
First, check these
- Look in your dashboard under Appointments/Orders and Payments — it may already be there.
- Give it a few minutes; bank and wallet confirmations can lag slightly.
- Make sure you're logged into the same account you used to pay.
If it's still missing
- Find your payment reference number (shown on the payment screen and in your bank/wallet SMS).
- Contact live chat or submit a ticket with that reference, the amount, the date, and what you were booking.
- Our team verifies the transaction and either completes your booking/order or arranges a refund.
Why the reference matters
Every payment attempt is logged with a reference, so even if the on-screen confirmation failed, we can match your payment to your account and resolve it. That's why we recommend keeping that number safe until you're confirmed. Avoid retrying the payment in the meantime, so you don't risk a double charge that then needs refunding.
