Can I use HelloDr for emergencies?

HelloDr is not an emergency service. For any medical emergency, go to the nearest hospital or call local emergency services immediately — do not wait for an online appointment.

When to seek emergency care

Call emergency services or rush to a hospital if you or someone else has:

• Chest pain, difficulty breathing, or signs of a stroke (face drooping, arm weakness, slurred speech).
• Severe bleeding, a serious injury, or a major burn.
• Loss of consciousness, seizures, or a severe allergic reaction.
• Any sudden, severe, or potentially life-threatening symptom.

What HelloDr is great for

• Booking doctors for non-urgent issues, in-clinic or online.
• Follow-ups, prescription refills, and reviewing test results.
• Common conditions and general health advice.

Online consultations depend on a doctor being available and can never replace hands-on emergency treatment. When in doubt, always choose in-person emergency care first — you can use HelloDr afterwards for follow-up, prescriptions and ongoing care once the immediate danger has passed. Your safety comes before convenience, every time.