Plans & Subscriptions

How do I upgrade or change my plan? Choose a new plan and add-ons, then activate instantly or by uploading payment proof. What are HelloDr plans and add-ons? How provider subscriptions work: one base plan plus optional add-ons to unlock features. Do I lose my data if I downgrade or cancel? Your records are safe. What changes is access to premium features, not your data. Why was my payment proof rejected? Common reasons a bank-transfer proof isn't approved and how to fix it. When does my subscription renew or expire? How billing periods, expiry and renewals work, and how to avoid losing access. Can I add or remove add-ons later? Layer extra features onto your plan or drop ones you no longer need. My payment went through but my plan isn't active What to do if a subscription payment succeeded but features didn't unlock. Which plan is right for my practice? How to choose between plans based on your size, services and the features you need. Can I get an invoice for my subscription? Find and download invoices for your plan and add-on payments. How do I pay for a subscription? Pay instantly online or by bank transfer with proof upload for admin approval.