Account, Privacy & Security

How do I delete my account?Request account deletion, what happens to your data, and things to do first. I forgot my password — how do I reset it?Reset your password securely via the "Forgot password" link sent to your email. How do I keep my account secure?Practical steps to protect your HelloDr account and your medical data. I think my account was accessed by someone else — what should I do?Immediate steps to secure your account if you suspect unauthorised access. Why was I logged out automatically?Reasons for automatic logout and how to stay signed in securely. Can I have more than one account?Why one account per person is best, and how to handle multiple roles. How do I change my password?Update your password from your account settings to keep your account secure. What information can providers see about me?Exactly what a doctor, lab or pharmacy can access when you use their service. How does HelloDr protect children's and family data?How dependant records are kept private and managed responsibly under your account. How do I update my email or phone number?Change your contact and login details securely, including verification steps.