Payments & Billing

How is my personal data protected?An overview of how HelloDr safeguards your personal and medical information. Do you keep my card or banking details?No — sensitive card and banking data is handled by the payment gateway, not stored on Hell... I paid but my booking or order didn't confirmWhat to do if money was deducted but your appointment or order isn't showing — and how to... Is my online payment safe?How HelloDr keeps your payments secure using encrypted, trusted payment gateways — and wha... Which payment methods are accepted on HelloDr?Pay by card or mobile wallet, bank transfer with proof upload, or cash/cash-on-delivery wh... How do refunds work on HelloDr?When you're eligible for a refund, how long it takes, and how the money is returned. Someone is asking for my OTP or card PIN — is that HelloDr?How to recognise payment scams. HelloDr will never ask for your OTP, PIN, password or full... How do I pay by bank transfer and upload proof?Step-by-step bank-transfer payment, including uploading your receipt for verification. Where can I find my invoices and receipts?Download invoices for appointments, lab tests and pharmacy orders from your dashboard. Why was my online payment declined?Common reasons a card or wallet payment fails and how to complete it successfully.