Plans & Subscriptions

How do I upgrade or change my plan?Choose a new plan and add-ons, then activate instantly or by uploading payment proof. What are HelloDr plans and add-ons?How provider subscriptions work: one base plan plus optional add-ons to unlock features. Do I lose my data if I downgrade or cancel?Your records are safe. What changes is access to premium features, not your data. Which plan is right for my practice?How to choose between plans based on your size, services and the features you need. Why was my payment proof rejected?Common reasons a bank-transfer proof isn't approved and how to fix it. When does my subscription renew or expire?How billing periods, expiry and renewals work, and how to avoid losing access. My payment went through but my plan isn't activeWhat to do if a subscription payment succeeded but features didn't unlock. Can I get an invoice for my subscription?Find and download invoices for your plan and add-on payments. Can I add or remove add-ons later?Layer extra features onto your plan or drop ones you no longer need. How do I pay for a subscription?Pay instantly online or by bank transfer with proof upload for admin approval.