Legal
HelloDr Policies & Terms
Terms of Use
The rules for using HelloDr — the platform, doctor finder, smart booking, online consultations and appointments.
Privacy Policy
How we collect, use, protect and manage your personal, medical, appointment and payment information.
Cookie Policy
What cookies and similar technologies HelloDr uses, why we use them, and how you can control them.
Medical Disclaimer
HelloDr connects you with independent providers and does not itself give medical advice. Not for emergencies.
Appointments Policy
How booking, confirmation, online video consultations, grace periods and attendance work on HelloDr.
Cancellation & Rescheduling Policy
When you can cancel or reschedule, the allowed windows, and any late-cancellation charges.
No-Show Policy
What happens to your payment if you book and pay for a confirmed appointment but do not attend.
Refund Policy
When refunds apply, how they are paid (wallet vs bank), processing times and non-refundable cases.
Payment Terms & Conditions
Accepted payment methods, online payment security, receipts, wallet, taxes and payment disputes.
Delivery & Sample Collection Policy
How pharmacy delivery and lab home sample collection work, timings, charges, and cancellations.
Content Review Process
How our healthcare content is created, medically reviewed, verified and kept up to date.
Policy FAQs
Quick answers about privacy, payments, cancellations, refunds and no-shows on HelloDr.
Have a question about any of these documents?
Our team is happy to walk you through any of our policies.
